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Software updates and related validation documentation are provided free of charge to users who have signed a Life Cycle Maintenance Agreement.
Vaisala Support - Life Cycle Maintenance Agreement (LCMA)
Software maintenance, priority technical support, active support for your IT and individual training for your colleagues.
Vaisala's Life Cycle Maintenance Agreement consists of valuable services that help you get the most out of your investment in the viewLab.
get the most out of your investment in the viewLinc monitoring system. Software updates and related validation documentation are provided free of charge to users who have signed a Life Cycle Maintenance Agreement. Vaisala viewLinc support is valid for 1 year from the date of order and can be extended thereafter. All software updates remain valid after expiration.
Regular software updates - including the associated validation documentation.
- Software service updates to improve performance and resolve compatibility issues
- New versions of the software that offer you additional functions and improved user-friendliness
- Updates to validation and Good Automated Manufacturing Practice documentation
Whether you have had unplanned downtime in your environment or need help configuring the system: Helpful support specialists are always on hand to meet your needs.
- Prioritized 24/7 access to technical support
- Team of experienced software developers, electronics engineers, technical support specialists and regulatory experts
The individual training of your employees enables you to use the software as efficiently as possible.
- Web-based live training of your employees led by Vaisala experts
- Access to the Vaisala eLearing portal with self-training videos
- Comprehensive quick guides and user manuals
- Increase software adoption
Installation and validation support
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